I lost my ticket. Can you reissue it?
I can no longer go. Can I get a refund?
The artist I wanted to see has cancelled his/her performance. Can I get a refund for the ticket?
What methods are available for receiving and distributing electronic tickets?
I lost my ticket. Can you reissue it?
Tickets are treated the same as money tickets, so even if you have proof of purchase (ticket certificate, receipt, tickets purchased at the same time, etc.), we will not be able to reissue tickets at all.
Please keep your ticket in a safe place until the day of the performance.
In the case of electronic tickets, please do not change your device after downloading the ticket.
I can no longer go. Can I get a refund?
No refunds, cancellations, or changes will be made to your ticket under any circumstances, except for postponements or cancellations of performances.
The artist I wanted to see has cancelled his/her performance. Can I get a refund for the ticket?
No refunds will be given due to a change in the artist. Please understand this in advance.
What methods are available for receiving and distributing electronic tickets?
It depends on the play guide where you purchased the tickets. Please check the reception screen, information and notes of the play guide where you purchased the tickets.